FAQ

Frequently Asked Questions

 

Question: What is ayscan?  

Answer: ayscan is an IOS image recognition app that bridges analogue and digital content, allowing users to dive deeper beyond a photo or image. Simply scan an image with your smartphone, and ayscan takes you to a dedicated landing page that brings the product or subject to life with photos, stories, videos, and more.

 

Q: Who can use ayscan?  

A: Anyone with an iPhone or iPad. If you’re curious to discover the stories, details, and digital content behind book pages, product labels, packages, posters, paintings or objects, ayscan is made for you. 

 

Q: Do I need to register on ayscan to use it?  

A: YYes, but it only takes a moment. After downloading the app and allowing camera access, you can register with your email and password to save and revisit your scan history.

 

Q: Is an Internet connection required to use ayscan?  

A: Yes. An internet connection is required to open an image’s landing page and access its associated content.

 

Q: How much does ayscan cost?

A: ayscan is free to download and use as an image recognition tool.

 

Q: Where can I find images to scan with ayscan? 

A: Scannable images can be found in books, magazines, advertisements, packaging, product labels, posters, objects, and more. These images are typically marked by the copyright holders to indicate that they work with ayscan.

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Q: How do I scan an image?  

A: Open the ayscan app, point your camera at the image you want to scan, and tap the scan button. You’ll then be taken to the scan result. 

 

Q: Why is nothing happening when I try to scan something?   

A:

A: Please check the following:

• Make sure the image you’re trying to scan is connected to ayscan. Not all images are scannable, and some may not have an associated landing page.

• Check your internet connection. ayscan requires an active connection to work properly.

• Ensure that the ayscan app has permission to access your device’s camera.

• Hold your camera at an appropriate distance—not too close and not too far—so the image is clear and fully visible.

• Confirm that your phone’s camera is working correctly. External damage, blurriness, or other hardware issues may prevent ayscan from functioning.

 

Q: Can I keep my scan result on my app, so that I can go back to it later without re-scanning the image?  

A: Yes. ayscan automatically creates a personal scan history for you. If you’d like to delete a scan result, simply swipe the item to the left.

 

Q: I represent a company, brand, organization, or product. How do I connect with ayscan to create interactive images?
A: Get in touch at info@ansaya.com, and our team will help you create interactive image experiences tailored to your needs. Images and landing pages can be easily managed through our CMS platform using ready-made links or customized templates.